Charlie Scott brings more than 30 years of first-hand homebuilding industry experience his speaking, writing and work with clients as an owner of Woodland, O’Brien & Scott. Charlie’s career in homebuilding began with a market-leading private builder and over the next 20 years he rose from new home Salesperson to Executive VP of Operations (and minority owner). During this time he helped grow the firm from 26 units to 550 homes annually and National Housing Quality Gold recognition.
In 2007, Charlie transitioned from building homes to building homebuilders. For the past 8 years, Charlie has worked with 90 of the nation’s leading private builders, helping them pursue operational excellence by implementing a customized “Voice of the Customer” process. Woodland, O’Brien & Scott’s approach is proven by their clients winning dozens of Builders of The Year, National Housing Quality Award Gold, and America’s Best Builder awards. These builders use their Voice of the Customer feedback and the Woodland, O’Brien & Scott’s company-specific recommendations to grow their customer centric cultures. These clients find the benefits of a customer centric culture are increased customer satisfaction, improved operational excellence, reduced warranty/hard costs, higher employee satisfaction and dramatically higher referral sales.
Charlie is also a frequent speaker at industry events, author of a book, “Construction Knowledge 101,” and is a Contributing Editor for Professional Builder Magazine.